The team at Procurify has created an innovative, award-winning product to help companies manage spending. It also allows the team to further categorize that feedback and associate it with related feature ideas. Thankfully, Productboard has helped build a single source of truth for everyone in the organization by ingesting customer insights from multiple channels and tools. PMs had to wade through emails, Slack messages, spreadsheets, Zendesk, Salesforce, and more, which created an incredible amount of friction when searching for research, insights, or specific requests, since there was no record of which tool any of the information was in. We had spreadsheets, feature ideas, and a million different things floating all over the place.”

“We couldn’t figure out what the issues were based on how they were written, nor how many times they’d been requested. It was a disaster.” Customer Success Managers were building crazy long spreadsheets for every individual account they managed, and would send them to Product Managers expecting a status report. “We were using so many different tools to do the same thing, and had no way to consolidate all our customer insights. When Patrick Barrington first joined Procurify as Director of Product, there was no way to consolidate all product feedback, making collecting information on user needs disjointed and tiresome. From everything everywhere, to a central, organized system But getting all that complexity reduced, so that companies could allow their teams to request, approve or receive POs in seconds, has been no simple task. Procurify insightfully identified this opportunity nine years ago, and have been working on reducing the delays and the complexities of the procurement process ever since, offering companies greater visibility into their spend, helping them track purchases across the organization and report on financial data with certainty. Truthfully, we’ve all been there: a request for a laptop that takes three months just to be approved, budget negotiations that go on and on over email, time-consuming expenses-tracking, vendor management… Spending approvals can be messy for all parties involved, and the software used to manage it is often archaic or non-existent.

Procurify integrations